ALL RETURNS MUST BE APPROVED BY OUR SUPPORT TEAM PRIOR TO BEING SENT. CONTACT INFO@LUSHDESIGNERGEAR.COM TO REQUEST.

Requests for returns, exchanges or refunds must be made within 7 days of receiving your order.

If you need to return, exchange or refund your order, please read the following instructions carefully:

 

REASONS FOR EXCHANGE:

  • You received the wrong item

Like we said; We are all human right? Although we double check everything, it can happen that we send you the wrong item. No worries, please send a photo of the incorrect item they received to info@lushdesignergear.com  and one of the team will follow it up for you.

  • You received a damaged/faulty item

Although quality is one of our top priorities, it can happen that a damaged item is sent out by mistake. In this case, you do not need to return the item. You can keep it, maybe sew it yourself, use it as a rag or throw/give it away. The only thing we need you to do is send us a support email ( info@lushdesignergear.com) stating your order number and please include a photo of the damaged good. If we can see in the photo it is damaged, we will send you a new item 100% free of charge ASAP

  • If you meet the above criteria please shoot us an email to info@lushdesignergear.com

Also, we would love it if you could tell us the reason why you are returning your item for a refund. We strive to get you the best quality possible, so we’d love to learn from your experience to even up our quality some more.

 

WE DO NOT ACCEPT RETURNS WHEN:

  • You want a refund/return because you “changed your mind”. We print on demand and therefore we cannot accept returns with that inquiry.
  • You do not use the link above to have your return request reviewed and approved by our team, prior to you sending your product back.
  • The item(s) have been worn or washed
  • The item(s) have been altered in any way
  • The item(s) are in any way defective from the original and saleable condition unless the condition is our fault
  • The item(s) do not have the original tags on them
  • The item(s) were a Final Sale item, big sale periods such as: Halloween, Christmas, Black Friday, Patrick’s Day, etc.. which are applied their coupon code.

 

CANCELATION REQUEST

You can cancel your order for any reason within 12 hours since the time your order is placed.

If you want to change your order to another item (with the same price only), please contact us and state clearly what you want to change to. They can be changed if they have not in production yet.

All the requests should be submitted to info@lushdesignergear.com.

Any further questions about our return and refund policy?

Please send us an email at info@lushdesignergear.com and we will help you out to the best of our abilities!

 

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